Our Return Policy

At HeyBox, we strive to ensure your satisfaction with every purchase. If you're not completely satisfied, please review our return policy for guidelines on how to return your item.

1. Return Eligibility
• Items must be returned within 30 days of the purchase date.
• Products must be in unused, original condition with packaging intact.
• Certain items, such as personalized items, and final sale items, are not eligible for returns.


2. Return Process
1. Initiate a Return: Contact our customer service team at [email protected] with your order number and reason for return.
2. Return Shipping: Once your return request is approved, we will provide a shipping label or return instructions. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
3. Processing Time: Returns are processed within 5–7 business days of receiving the item. Refunds will be issued to the original payment method.


3. Refunds and Exchanges
• Refunds: Eligible returns will be refunded minus any applicable shipping fees.
• Exchanges: We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your item to arrange an exchange.


4. Damaged or Defective Items
   If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange a replacement or refund, covering all associated shipping costs.


5. Non-Returnable Items
   Certain items cannot be returned, including:
• Personalized Items

Contact Us
For questions about your return or exchange, contact our support team at [email protected].

Effective Date: 05/19/2025